At the Custom Windsock Company, we want you to be satisfied when you receive your products. All custom products are tailor made to your specifications but because all the finishing and sewing is either done by hand or by a person with a sewing machine, sometimes there is potential for human error, however minimal. Under normal circumstances, our quality control department would pick up on it but sometimes things slip through and the order is dispatched. You might be wondering, what do I do incase of a manufacturing defect?
If our products are faulty in any way, you can return them within 14 days of receipt. You can contact our customer service department by calling 1-833-786-1035 or emailing info@custom-windsocks.com. Let us know your name, order number and concern and we will respond quickly to resolve your issues. We ask you provide a digital image of the fault in your product as well as a clear description of the problem.
In most cases, we will be able to resolve your issue via email. If the fault cannot be verified, you may need to return your product to us for inspection.
With regards to all products, we cannot accept the returns of non-defective products. This is especially true for the products that the user has customized and designed as they have been customized as per the customer request.
Sometimes you may purchase a product but quickly decide that you do not wish to go through with the purchase. We wait 1 hour after you place an order to start accommodating for your order within our manufacturing queue. If you contact a representative by phone or email within the first hour then we will be able to cancel your order and issue a refund for the full amount. This hour begins form the moment you receive your confirmation email.
If you have any questions, doubts, concerns or things you wish to discuss about the product, feel free to give our team a call to address your concerns.
