At the Custom Windsock Company, we want you to be satisfied when you receive your products. All custom products are tailor made to your specifications but because all the finishing and sewing is either done by hand or by a person with a sewing machine, sometimes there is potential for human error, however minimal. Under normal circumstances, our quality control department would pick up on it but sometimes things slip through and the order is dispatched. You might be wondering, what do I do incase of a manufacturing defect?
If our products are faulty in any way, you can return them within 14 days of receipt. You can contact our customer service department by calling 1-833-786-1035 or emailing info@custom-windsocks.com. Let us know your name, order number and concern and we will respond quickly to resolve your issues. We ask you provide a digital image of the fault in your product as well as a clear description of the problem.
In most cases, we will be able to resolve your issue via email. If the fault cannot be verified, you may need to return your product to us for inspection.
With regards to Stock products (non printed) and Hardware
All returns must be approved prior to attempting a return. Please email us at info@custom-windsocks.com and state the reason for return to obtain approval for a return. If a return is received that did not obtain prior approval will not be refunded.
We do not accept returns for the Telescopic Windsock Pole. For all other stock products and hardware see below:
In regards to all printed products (custom printed or printed without customization)
